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Posts containing insights, ideas, tips and tricks

in the field of Quality 

Sara Haynes


June 12, 2019

I've been auditing companies to ISO 9001 for well over a decade now. By far, the most common question I get before an audit is: "What do you want to see?" There are 20 mandatory records and 3 mandatory documents in ISO 9001:2015, but when I point this out, it doesn't s...

September 13, 2018

A lot of people have been asking me about culture change lately.  Questions like: "How do I get people to follow procedures instead of winging it?" or "How can we become more innovative and less focussed on maintaining status quo?" These questions are really about chan...

May 17, 2018

Finding the right ISO 9001 consultant can be difficult and time-consuming. Sometimes, you don't have much time to properly vet your consultant before you start working with him or her.  But like all relationships, it's better to get out early if it's not working out, a...

January 29, 2018

As the criminal trial wrapped up this month for the Lac Megantic tragedy, it occurred to me that the wrong people were on trial.  It seems they just rounded up the 3 people closest to the train - the driver, the traffic controller and the operations manager - and...

June 13, 2017

Graphic by Delcan and Company

It’s in the news every week now – a new development in Artificial Intelligence (AI) that makes a real-life version of Terminator look ever more possible. The National Post is currently running a 4-part series on how robots are changing the...

April 19, 2017

Workplace fatalities in Alberta increased by 15% last year, despite the high levels of unemployment in the province, says Monday's article in the Herald.    

We are used to seeing safety incidents rise during the boom times in Alberta, because there's more people w...

February 7, 2017

The future is looking bright for the commercial marijuana industry. The Herald is full of stories about people who are now set for retirement after investing in marijuana producers at just the right time. Demand for medicinal marijuana is increasing at 10% per month. N...

December 20, 2016

In my first job out of school at a chemical process plant, I was assigned the task of determining why a tank of Dowtherm would periodically empty itself.  After investigating, I discovered the outlet valves were not configured properly.  I flagged down an instrument te...

December 5, 2016

The results of the 2nd Global State of Quality survey by ASQ were released earlier this year. The international survey had 1665 responses from both service (41%) and manufacturing (59%) industries.  See report here.  

The report identified the following c...

July 19, 2016

One of my clients recently asked me if all customer documentation should be considered "documents of external origin", as defined in section of ISO 9001:2015.  I find this element of ISO 9001:2015 is often misunderstood.  Here's a great article by Denise Robita...

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