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Storing Customer Documentation

One of my clients recently asked me if all customer documentation should be considered "documents of external origin", as defined in section 7.5.3.2 of ISO 9001:2015. I find this element of ISO 9001:2015 is often misunderstood. Here's a great article by Denise Robitaille that helps to clarify what is meant by "document of external origin". http://www.qualitydigest.com/inside/standards-column/look-donrsquot-touch Typically, any documentation provided by customers would fall

Document or Record? Does it Matter?

One of my clients recently asked me "What's the difference between a document and a record?" I gave him my understanding of the difference between the two, but it got me thinking. Can a document also be a record? Can a record turn into a document? Does it matter? Why am I even thinking about this? Where's the remote? But my mind keeps revisiting it, like that good night song from the Lawrence Welk show. So I thought I would take a look at the ISO 9001 standard to better

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