I've been auditing companies to ISO 9001 for well over a decade now. By far, the most common question I get before an audit is: "What do...

A lot of people have been asking me about culture change lately. Questions like: "How do I get people to follow procedures instead of...

Finding the right ISO 9001 consultant can be difficult and time-consuming. Sometimes, you don't have much time to properly vet your...

As the criminal trial wrapped up this month for the Lac Megantic tragedy, it occurred to me that the wrong people were on trial. It...

Graphic by Delcan and Company It’s in the news every week now – a new development in Artificial Intelligence (AI) that makes a real-life...