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Storing Customer Documentation

One of my clients recently asked me if all customer documentation should be considered "documents of external origin", as defined in...

Document or Record? Does it Matter?

One of my clients recently asked me "What's the difference between a document and a record?" I gave him my understanding of the...

New Year's Resolutions (Part 2)

We are three weeks into the new year. How are you doing with your resolutions? Have your new habits become as smooth as a well-oiled...

New Year's Resolutions

About this time of year, a lot of us start thinking about setting some objectives for the new year. You know, losing weight, reading...

Where's My Pickle?

One of my favorite places for a quick lunch downtown is a cafe called Boopy's (not the real name). I always order the same lunch combo -...

The Importance of Appreciation

I just finished an audit of a small oil & gas service and manufacturing company this week. As I sat down to interview the engineering...

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