How ISO 9001 Could Have Saved Target Canada

A great article came out in last week's edition of Canadian Business titled "The Last Days of Target: The untold tale of Target Canada's difficult birth, tough life and brutal death." by Joe Castaldo. It's a fascinating tale of how Target overcommitted and underperformed their way through 7 billion dollars in 4 years. Just as important is the impact on the 17000 people in Canada who were, at one time or another, employed by Target. Employees were described as weary and fru