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How to Ruin a Customer Feedback Survey in Just One Move

A recent article in Macleans described the frustration of Syrian refugee sponsors, waiting to hear back from the government about the status of their application. “It’s a little bit of a slap in the face,” says Renee Field of Halifax, who is part of a private group that applied to sponsor a husband, wife and their three-year-old son, only to be told it could now take up to eight months to process their paperwork in Turkey. “We were all floored,” she said. “The government ask

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