Storing Customer Documentation

One of my clients recently asked me if all customer documentation should be considered "documents of external origin", as defined in section of ISO 9001:2015. I find this element of ISO 9001:2015 is often misunderstood. Here's a great article by Denise Robitaille that helps to clarify what is meant by "document of external origin". Typically, any documentation provided by customers would fall

Document or Record? Does it Matter?

One of my clients recently asked me "What's the difference between a document and a record?" I gave him my understanding of the difference between the two, but it got me thinking. Can a document also be a record? Can a record turn into a document? Does it matter? Why am I even thinking about this? Where's the remote? But my mind keeps revisiting it, like that good night song from the Lawrence Welk show. So I thought I would take a look at the ISO 9001 standard to better