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We have conducted dozens of training sessions on these topics.  These can be structured as a multi-day training sessions for a specific application, a lunch and learn session, employee professional development, or an addition to a management retreat.  Contact us for pricing and details.


Learn the basics of ISO 9001:2015 and the 8 quality management principles.  No previous experience required. This training ensures that employees understand what is expected of them under ISO 9001 and how to be successful in supporting or managing the Quality Management System.  This course includes lots of group exercises where learners read scenarios and discuss how ISO 9001 would apply. After taking this course, you will be able to:

  • understand the ISO 9001:2015 standard and how it applies to your work

  • describe the 8 quality management principles and how they apply to ISO 9001:2015

Learn what's new with the 2015 version of the ISO 9001 standard. Learners should already have a good understanding of ISO 9001:2008 or ISO 9001:2000.  

After taking this course, you will be able to:

  • describe the differences between the 2008 and 2015 versions of ISO 9001

  • conduct a gap assessment to the 2015 version

  • plan your company's transition to the 2015 version


ISO 9001:2015


Learn how to audit your company to ISO 9001:2015.  No previous experience required.  

After taking this course, you will be able to:

  • initiate and prepare for an audit

  • conduct an audit through interviews and document review

  • identify and describe non-conformances

  • prepare an audit report

  • follow-up on audit findings

  • understand the characteristics of a good auditor 




This short course (1-2 hours) provides a glimpse into the world of Six Sigma and the tools that are used to eliminate defects in any process.  Participants will gain a basic understanding of quality and Six Sigma. This course is ideal as a lunch-and-learn presentation, or professional development opportunity at a staff meeting.

This two-day course introduces individuals to the fundamentals of Six Sigma. Participants will learn how to make process improvements within their organization using the Six Sigma framework.

Upon completion of the course, participants will be certified as “yellow belts”. These yellow belts will have gained the skills necessary to identify Six Sigma projects and be prepared to work with Six Sigma practitioners (black and green belts) in their organization. 

After taking this course, you will be able to:

  • describe the Six Sigma project cycle

  • define a good Six Sigma project

  • understand metrics and how to evaluate a measurement system

  • identify different root cause analysis techniques

  • understand how to effect change in their organization

  • control processes using the 3 different levels of control




This half-day seminar is excellent for executives and managers who are considering a Six Sigma initiative.  Attendees will learn ways to structure and support Six Sigma within their organization, how to identify good Six Sigma projects, as well as how to set up projects for success.  Basic Six Sigma concepts will also be presented, but the emphasis is on sponsoring projects and supporting the Six Sigma project managers.

LEAN 101

This introductory course teaches participants the tools and structures to Lean out their organization’s operations.  The objective of Lean is to create more value for customers, employees and owners through developing the ideal value creation process that minimizes waste along the entire value stream, by continuously looking for improvement.  Lean provides a way to give customers exactly what they want, when they want it, with the least amount of effort, assets, equipment, time and space.  Using real-world examples, this course teaches participants how to reduce costs, inefficiencies, workplace stress and employee dissatisfaction.  The strategies and techniques presented will work for any organization, regardless of the current culture or the type of industry. 

Process Enterprise Maturity Model


Many quality professionals have been been tasked with leading process improvement projects, and there are lots of methods out there to choose from: Six Sigma, Lean, 8D, just to name a few. But how do you create lasting change in an organization?  How do you catalyze the shift to a more process-centric organization?  The Process Enterprise Maturity Model (PEMM), developed by the late Michael Hammer, is a tool to do just that.  It helps organizations assess the progress they have made with their business processes and create a roadmap for further progress. After this session, you will be able to:

  • describe the 5 critical elements of a process and the 4 elements of the enterprises that support them

  • understand the process enterprise maturity model and the 5 levels of maturity

  • evaluate the process maturity of your organization using the 5 process elements and 4 enterprise elements

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