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Storing Customer Documentation

One of my clients recently asked me if all customer documentation should be considered "documents of external origin", as defined in section of ISO 9001:2015. I find this element of ISO 9001:2015 is often misunderstood. Here's a great article by Denise Robitaille that helps to clarify what is meant by "document of external origin". Typically, any documentation provided by customers would fall

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