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What Do World-Class Companies Do Differently?

The results of the 2nd Global State of Quality survey by ASQ were released earlier this year. The international survey had 1665 responses from both service (41%) and manufacturing (59%) industries. See report here. The report identified the following characteristics as representative of world-class quality, regardless of industry: sees quality as a strategic asset and competitive differentiator greater than $1 million in net savings from quality measures the cost of remediat